- Gifts & Accessories
Answers to some of our more frequently asked questions...
When you order 1/4 yard on our website, you will receive skinny quarter yards (9" x width of fabric) by default. If you wish to receive fat quarters, there is an additional charge for each and you must contact us immediately after placing the order to make your request.
If you do not receive an order confirmation from us after ordering, please check your spam folder and add [email protected] to your contacts to ensure that you receive emails from us. If you have an account with us, you can also check your order history here. If you are unable to locate the confirmation, you can contact us, and we will be happy to help.
We do not sell samples, however we do offer quarter yard cuts on full-priced fabric in our shop if you need to see it before committing to a larger cut. If you have questions about a color or need assistance matching, please contact us.
Downloadable PDF patterns are only available to customers with an account so make sure that you are logged in. As an account holder, you have a pattern library accessible from your account page which includes download links to any PDF patterns that you have purchased with us. If the pattern is a free PDF, you can download the pattern directly from the listing, but in order for the pattern to show up in your library, you must log in, add it to your cart and include it in an order. If the pattern is free, you will not be charged.
If you know your username, but forgot your password, you can have a reset link emailed to you. (Make sure to check your spam folder if you do not receive the link!) If you cannot remember your username, try using your email address. If that doesn't work, contact us, and we will look it up.
Not at this time, but we do have a customer loyalty program that allows you to save on your very next order with us. Click here to learn more.
If you have any other questions, you can contact us, and we will be happy to help. Thank you so much for your support!